Refund Policy
Clear, transparent rules regarding project cancellations, refund eligibility criteria, non-refundable items, and processing timelines.
Cancellation Policy
AV Web Services strives to maintain complete transparency in all client engagements. We understand that business priorities may shift. This Cancellation Policy outlines your rights and procedures when requesting a project cancellation.
1. Cancellation Prior to Project Kickoff
If a Client requests project cancellation in writing within forty-eight (48) hours of making an initial advance deposit AND prior to project kickoff (before design discovery, wireframing, or software architecture setup has commenced), the Client is entitled to a 100% refund, minus a 5% administrative payment gateway processing fee.
2. Cancellation During Active Project Execution
If a cancellation request is submitted after work has commenced, refunds are evaluated on a pro-rata basis. The initial deposit covers costs associated with developer allocation, UI design sprints, and architectural planning. Work completed up to the date of formal written cancellation notice will be calculated based on our standard hourly rate ($45/hr or ₹3,500/hr) and deducted from any advance payments.
Refund Eligibility Criteria
Refunds are granted strictly based on objective compliance with contractual commitments. Below are the conditions under which a refund request may be deemed eligible:
- SLA Non-Compliance: AV Web Services fails to commence work within five (5) business days of the agreed project start date without mutual written schedule extension.
- Technical Infeasibility / Material Failure: Delivered software fails to meet core technical requirements agreed upon in the signed Statement of Work (SOW), and AV Web Services is unable to rectify the defect within fifteen (15) business days of written notice.
- Mutual Project Termination: Both AV Web Services management and the Client agree in writing that continuing the project is impractical due to irreconcilable strategic direction changes.
- Duplicate Payment: A technical error caused duplicate processing of an invoice payment.
Non-Refundable Services & Fees
Certain operational expenses and third-party fees incurred by AV Web Services during project execution are strictly non-refundable under any circumstances.
List of Non-Refundable Items:
- •Domain Name Registration & Renewals: ICANN registrar fees paid on behalf of the client for custom domain acquisition.
- •Web Hosting & Cloud Infrastructure Setup: Server provisioning, SSL certificates, CDN setups, and cloud hosting instance fees paid to providers (AWS, Vercel, Hostinger, Cloudflare).
- •Third-Party Software, Plugins & APIs: Premium WordPress plugins, commercial font licenses, stock images, and paid API subscription keys.
- •Completed & Approved Milestones: Any design wireframe, code release, or milestone explicitly signed off or approved by the Client in writing.
- •SEO & Content Marketing Campaigns: Executed search engine optimization hours, keyword audits, backlink Outreach budgets, or ad spend paid to search engines/social channels.
Processing Time & Refund Method
We process approved refund requests promptly and systematically to ensure hassle-free disbursements.
1. Approval & Verification Window
Upon receiving a written refund request, our accounts department will review the project log, completed deliverables, and eligibility criteria within three to five (3-5) business days.
2. Processing Timeframe (7 to 14 Business Days)
Once a refund is formally approved in writing, disbursement is completed within seven to fourteen (7 to 14) business days.
3. Disbursement Method
Refunds are credited back to the original channel used for payment (e.g., credit/debit card refund, UPI transaction, or direct bank transfer via NEFT/IMPS/Wire Transfer). Exact posting times depend on your financial institution.
Contact for Refund Requests
To initiate a formal cancellation or refund request, please follow our required written request submission protocol.
Refund Request Submission Protocol
All cancellation and refund requests must be sent via official email to avwebservices.co@gmail.com with the subject line: 'Refund Request - [Project Name / Invoice Number]'.
- •Client Name and Company Name
- •Invoice Reference Number and Date of Payment
- •Detailed explanation of the reason for cancellation or refund request
- •Supporting documentation (if claiming SLA non-compliance or technical defect)
Customer Support Desk
- •Email: avwebservices.co@gmail.com
- •Phone Support: +91 7905970907 (Mon-Fri, 10:00 AM - 6:00 PM IST)
- •Operations: Online Digital Agency (India & Global)
Questions regarding our policies?
Our legal and client support team is committed to complete transparency. Reach out to us directly for any clarifications or requests regarding our legal terms.